GRUPO LIBERATOS is a company dedicated to the provision of specialised technical services, headquartered in Huíla Province, Municipality of Lubango, operating in the areas of Civil Construction and Building Maintenance, Installation, Maintenance and Repair of Air-Conditioning Equipment, Maintenance of Generators and Vehicles, Pest Control and Fuel Distribution. Its objective is to ensure customer satisfaction through the provision of services that meet the applicable legal, regulatory and contractual requirements, while promoting the continuous improvement of its processes and the effectiveness of its Quality Management System.
In accordance with this Quality Policy and with the commitment to ensure the continuous improvement of the Quality Management System, the Management of GRUPO LIBERATOS undertakes to:
Management commitments
- Comply with all applicable legal, regulatory, normative and contractual requirements, including the requirements of ISO 9001:2015, ensuring the integrity, transparency and credibility of the services provided;
- Prioritise occupational health and safety, ensuring that all activities are carried out using safe practices, risk-prevention measures and protection for employees, customers and other interested parties;
- Meet and exceed customer expectations by providing solutions suited to their needs and ensuring quality, compliance with deadlines, professionalism and trust in business relationships;
- Promote ethical, transparent and trustworthy relationships with suppliers, partners and other interested parties, strengthening an efficient, sustainable and results-oriented supply chain;
- Promote environmental protection by adopting responsible practices in the use of resources, the management of waste generated by the activities performed and the prevention of pollution, thereby contributing to environmental sustainability;
- Ensure the continuous development of employees’ competencies by providing resources, training and technical capacity-building compatible with the nature and complexity of the services provided;
- Promote continuous improvement of the Quality Management System through practices that ensure process effectiveness and improved results.
This Quality Policy enters into force on the date of its approval and communication and shall be reviewed periodically to ensure its continued suitability to the context of GRUPO LIBERATOS, the organisation’s strategic objectives and its permanent commitment to continuous improvement. It shall be communicated to all employees and other interested parties.